The ordering portal for supply houses
Your customers order more.
Your team works less.
Your customers stop calling to ask where their order is. Your team stops re-typing orders into two systems. Every order, every status change, every approval lands in front of the person who needs to see it — when they need to see it.
Built by The Woodwork Shop. Running it in production for our customers right now.
What changes
Three things get better immediately.
Repeat customers order more often. Your team stops chasing the queue. Your books stop drifting from your storefront.
For your customers
They reorder more often.
When ordering from you takes one tap on a phone they already keep open, customers don't shop around. The brand they see is theirs. The catalog they browse is theirs. The friction is gone, and the habit forms fast.
For your team
Nothing slips.
New orders demand attention until someone acks them — on screen, by sound, even by a light in the shop that escalates the longer they sit. The right approver sees the right order. You don't lose money to the things that fell off your radar.
For your business
One source of truth.
Orders flow straight into the POS you already trust. Customer history flows back into the portal. You stop typing the same order twice. Your accountant stops asking which system to believe.
The customer side
They'll keep coming back
because it's easier than calling.
The customer's subdomain installs to their home screen in one tap. Inside, they see their company's name, their colors, and the products you've curated for them — not a forty-thousand-SKU catalog they have to wade through. Ordering takes seconds. Status updates email out automatically. They stop calling to ask, and they start ordering more often.
- Looks like their business, not yours — every detail of the portal carries their brand.
- Their catalog is your catalog, filtered to what they actually buy.
- On-sale items show savings the way consumer apps do. Their cart total drops, their basket grows.
- Their most-bought items are right where they expect them. The thing they reorder every week is one tap.
- Order status tracks itself. They know where the job is without calling you.
- Some customers don't want logins — open their portal to anyone with a link for a window of time, accept guest orders by email.
New
3
In Progress
5
Ready
2
RM-1042
Renew Medic
HC-0118
Hairston Cabinetry
RM-1041
Renew Medic
The operator side
You'll never wonder
if you missed one.
New orders don't sit silently in a tab. They demand acknowledgment — on the screen of every admin who's working, by chime, and (if you plug in one bulb) by a literal light in your shop that escalates from calm to urgent the longer they sit. Your team can be on the phone with a vendor, cutting a countertop, packing a delivery — and still know when something new came in.
- A shop-floor signal that escalates. Plug in a Philips Hue bulb. Calm yellow when a new order lands. Orange after a few minutes. Red after fifteen. Your team can feel the urgency from across the room without checking anything.
- The right person sees the right order. If your customer's purchaser shouldn't be placing $20K orders without their manager's sign-off, set that up once. The approval lands in front of the right person — email, SMS, banner badge — and the order doesn't ship until they say so. You don't take the blame for someone else's mistake.
- Status updates send themselves. Every time you move an order forward, the customer gets an email. They stop calling to ask. You stop interrupting the actual work to answer.
- Every kind of "done" says what it means. Cancel notifies the customer. Void cleans up silently when you've already handled it in your POS. Archive hides what's finished without losing it. Your audit trail always tells the truth about what happened.
The hard-earned details
Built from watching real shops work.
Keep your real pricing
The 10% off you promised Renew Medic on General Finishes? Set it once. Their catalog shows it. The cash register charges it. Nothing to remember, nothing to manually quote.
Sales feel like sales
When something's marked down, it looks marked down. Strikethrough, savings pill, all the cues a customer recognizes from the consumer apps they live in. Their cart fills faster.
Restock by scanning a label
Stick a QR on every shelf. When something runs low, your customer scans, picks the quantity, walks away. No login. No app. Their inventory stays full and your queue stays moving.
Synchronize their delivery week
Set a single weekly delivery schedule across all of a customer's locations. Their managers see the same cutoff. Their orders consolidate. Your driver isn't running ten partial loads.
One-click opening orders
When a customer opens a new branch, build the bundle once — every product, every quantity, every destination location. They click, you fulfill. No spreadsheets, no missed items.
See what they see
When a customer says 'I can't find X,' you log in as them in one click. No screen-share, no permission spelunking. The fix takes seconds instead of a back-and-forth.
Paper signatures still count
Some customers will always sign on paper or DocuSign. Record that signing in the portal in one click. Their team is unblocked immediately. Paperwork doesn't stand between you and the order.
An agreement that holds up
When a purchaser places a $40K order, you want the company on the hook — not just the person who clicked. Our TOS makes the click bind the organization. Legal weight without the legal friction.
Open the door for a launch
Run a customer's portal in public mode for a week, a month, an event. Anyone with the link can order with just an email. You bill the customer. Their team isn't slowed down managing accounts.
Your books stay clean
Your POS is still your POS.
Every order that lands in the portal pushes to Lightspeed Retail as a Special Order — under the right customer, with the right line items, with notes that tell your fulfillment team where it came from. Their purchase history flows back into the portal to power favorites and surface the right products. You stop typing orders into two systems. Your accountant stops asking which one to trust. The portal isn't a parallel universe — it's the connection between your customers and the tools you already run on.
↔Lightspeed RetailUse a different POS? Ask. Most modern systems we've looked at can be wired up in a week or two.
Getting started
Live in a week. Better every month after.
We set up your portal with you in the room
Subdomain, branding, catalog, pricing, customer list — we configure it together in a working session. You see your shop's portal live the same day.
Your customers come on board
First-time login walks each customer through their Supply Agreement and Terms of Use. Existing paper contracts get recorded in one click. Nobody waits on paperwork to start ordering.
Orders land where you can act on them
Customers browse on their phones. You see orders in your queue the second they place them. They push to your POS automatically. Status updates email your customers as you move them through.
We keep improving it for your workflow
Once you're running, we add the features that match the way you actually work — restock rules, opening-order bundles, vendor batches, deeper integrations. The product gets stronger because of how you use it.
Who this is for
Supply houses with customers who buy on repeat.
If you sell to professionals who buy from you week after week — cabinet shops, building materials, restaurant supply, specialty wholesale — and most of those orders still come through phone calls, texts, and emails, Supply Continuum is going to feel like it was made for you. Because it was.
If you're a one-time-purchase shop or a low-touch e-commerce operation, this isn't the fit. You'll be happier on Shopify. We're specifically for the relationships that compound.
Let's see if it fits.
Send us a note. We'll show you the live system running at The Woodwork Shop, walk through your customer base together, and figure out whether Supply Continuum makes sense for your operation. No deck, no pressure.